We answer some of the most asked questions about our products.

1. How long does the shipping take?

Depending on where you live, shipping usually takes:

• Europe 3-8 business days
• USA 3-4 business days
• Canada 6-10 business days
• Australia - New Zealand 12-14 business days
• Rest Of The World 8-14 business days

Please note that in some cases the delivery may be slightly delayed due to the holiday seasons or local customs inspections. 

2. How much time does it take to make the illustration?

We can make it happen in 1-3 days.

3. How much time does it take to print my illustration?

The printing time depends on the product and the order list, but the average time is 1-2 business days. After that, we package your order and ship it to you.

4. Where can you send my illustration?

We usually send it over to the email that you provided in the checkout, but if you want to receive it elsewhere, please list it in the notes tab. Note that we only send you the digital, best quality illustration if you added 'download your artwork' product.

5. Where am I going to receive my illustration for the confirmation?

Picturete sends them to your email. It is best if you could see it as soon as possible so we can do later steps quicker.